WHAT IF I WISH TO CANCEL?
Cancellation, upon your request, is at the discretion of Heatland Stoves Ltd and may incur reasonable costs borne by the company. Any changes to specification of original orders online must be notified in writing and are not guaranteed.
WHAT IF I WISH TO RETURN MY ORDER?
Under the Distance Selling Regulations, if you buy items from stock online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days after the day of receipt. This includes any delivery charge. If you require us to collect the products purchased from our website, we reserve the right to charge a fee to cover our collection costs.
For small items purchased online, you (the customer) are responsible for the cost and safe return to Heatland Stoves Ltd. Where large products are returned unwanted and you require us to collect (if bought from stock and returned within 14 days as per the Distance Selling Regulations), we reserve the right to make a charge to cover the collection cost.
WHAT IF THE GOODS ARE FAULTY?
In the unlikely event that your goods are faulty, please contact us on 0191 9084210
YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
If you are not entirely satisfied with your purchase, please contact us on 0191 9084210 where we will endeavor to help.